A screenshot of a popular cycling forum. Users frequently discuss brands of bikes, parts, clothing and related gear. BikeForums.net has 200K+ members, 12,000K are active and 1,500 were online this morning.
Before Facebook was conceived or Twitter was launched, before “community” became the flavor of the day and the term “social media” was even coined, people were meeting online to discuss topics dear to their hearts. All over the web and in myriad languages, people gathered in discussion groups and on forums, where they chatted to their hearts’ content about topics they found interesting. And despite the popularity of social networks, forums and discussion groups have not lost their cachet.
I love gardening, but maurading deer limit my plant choices. A post like this definitely influences my buying decisions.
ProBoards.com, the internet’s largest free forum host, is home to more than 3 million forums, with more than 20 million users. Industry associations, publishers, special interest groups and brands host countless more discussion groups and forums. People flock to these groups to ask and answer questions, networks and simply to hang out with like minded people. Most are also easily found via search engines, when search queries pull up related discussion threads.
Case in point: My farrier recently suggested that I consider a hoof supplement for my horse (i.e. vitamins to help grow stronger hooves), but he didn’t recommend one in particular. So, being the intrepid Googler that I am, I turned to my favorite search engine and plugged in a pretty specific search string: “best hoof supplement for TB.” (TB is the shorthand for the horse’s breed, which happens to be predisposed to hoof issues.) Okay, so clearly I am an advocate of forums, but even I was surprised by the results of my search.
The top results on my search on Google were all drawn from forums.
ALL of the top results were from forums. This search was done with personalization turned on, and the top result is from a forum I frequent, however, I do not visit the other forums listed in the search results. So, while Google knows of my affinity for one of the forums, the inclusion of the others suggests that forums generally are pretty good search engine fodder.
Opportunities for communicators:
You can find discussion groups devoted to almost any topic, from caring for all types of animals to fixing mountain bikes to planning healthy lunch box meals, and the discussions aren’t limited to consumer issues. B2B groups abound as well, discussing supply chains, technologies and issues specific to professions and practices. In my mind, these are perfect virtual focus groups, and you can join in, interact, watch and listen to your hearts’ content.
Despite their focused subject matter and audiences, these groups aren’t on the PR radar screen. Some organizations do have online monitoring in place, and keep tabs on brand-related conversations, but generally speaking, that’s the extent of the interest in these groups. As a long time denizen of a variety of groups related to personal interests, I think that’s a mistake. While discussion groups are not appropriate places to push messages, they provide a number of opportunities for the dialed-in communicator.
Rules of engagement:
Like any social network, forums are personal. People make friends on forums, and build associations that last years. Just as Twitterers will hold ‘Tweet-Ups’ to meet in person, it’s not uncommon for forum members to meet up at events. So as you venture forth in forums, it’s important to remember that the denizens of discussion groups are not gathered around their computers, eagerly awaiting marketing messages. They are seeking interesting and valuable information, and interaction with other enthusiasts and experts. Bear that context in mind.
As I mentioned earlier, I think there’s more benefit to be had in interacting with forum members, but you need to do so as a member of the community. You have to be friendly, interested and knowledgeable. You can also derive a lot of information from simply observing the interactions on the board as you would observe a focus group. There’s so much to be gleaned from watching and listening, especially over time.
If you decide to start interacting, especially on behalf of the brand or organization you represent, keep a few things in mind.
After putting some queries out to the PR community, my sense is that forums and discussion groups are broadly overlooked. As a long time denizen of a variety of niche forums, I know the influence these groups generate. I’ve been a member of different online forums for years – well before the advent of social media. Those forums taught me the power of online communities to influence decisions and create virtual networks of people who could do some real-life heavy lifting: I’ve been involved with regional efforts to collect native plant seeds for prairie restoration efforts, moving rescued horses around the country to foster homes, and lobbying for various legislative issues. The influence of organized and connected online enthusiasts is real.
To find forums clustered around topics near and dear to your heart (or your business!) type your keywords plus the word ‘forum’ or ‘discussion group’ into a search engine (e.g. “daylily forum” or “cycling discussion group”) You’ll find your people. They’re out there, talking, interacting and waiting for you!