-- Decisiv simplifies the time-consuming process of scheduled or unscheduled maintenance
MOUNTAIN VIEW, Calif., Nov. 22, 2013 /PRNewswire/ -- Based on its recent analysis of the fleet maintenance market, Frost & Sullivan recognizes Decisiv, Inc. with the 2013 North American Frost & Sullivan Award for Customer Value Leadership. Decisiv has identified the need for streamlined communication and more effective collaboration in the fleet maintenance ecosystem. In line with these requirements, the company developed a Service Relationship Management (SRM) software platform that manages and measures complex service and repair events for high-value assets in trucking, construction and industrial power.
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"Decisiv's collaboration platform brings together people, content, processes, and integration to increase uptime and optimize asset utilization," said Frost & Sullivan Industry Analyst Nandini Tare. "This enables communication and collaboration across third-party service providers, service locations, truck and trailer manufacturers, component manufacturers, fleets, and third-party content and technology providers. The platform can also integrate with telematics devices and applications from third-party developers."
Decisiv's platform offers PC and mobile access to a number of key features, such as customized reporting focused on days out of service, workflow approvals, standardized repair plans based on fleet requirements, QR codes and mobile inspections.
By bringing all contents such as documentation, contacts, and communication on a single platform, Decisiv's solution eliminates the need for manual data entry and phone tag. The platform manages the entire process and communication of scheduled or breakdown events, check-ins, inspections, estimates, approvals, work complete notifications, and asset pickup through a shared view portal. These features reduce capital and operational expenditures, invoice mismatches, and ensure standardized operations. Most importantly, Decisiv gives visibility and financial control over service events as they happen.
Decisiv's recent growth includes a 75 percent jump in revenue and an increase in the number of fleets and assets on its SRM platform of over 150 percent. It currently has about 330,000 assets, translating to 750 fleets and 900 service providers on its platform.
"Decisiv's network alliance allows for a wide range of integrations with vehicle manufacturers, component manufacturers, dealers and independent service providers, and fleet maintenance and service provider business systems," noted Nandini. "These integrations provide vehicle and component-specific details and parts information to reduce turnaround time during maintenance, improve the service process, and overall, ensure customer satisfaction."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
Contact:
Andrea Short
P: +1-210-477-8425
F: +1-210-348-1003
E: andrea.short@frost.com
Decisiv, Inc. Contact:
Name: Michael Riemer – VP of Channel Marketing
P: +1-703-906-3544
E: mriemer@decisiv.net
