- The company has built a culture around accelerating software innovation, focusing intensely on customer service, nurturing in-depth employee training and strengthening internal systems
MOUNTAIN VIEW, Calif., Sept. 14, 2013 /PRNewswire/ -- Based on its recent analysis of the medical practice information technology (IT) market, Frost & Sullivan is proud to present Vitera Healthcare Solutions with the 2013 North American Customer Value Enhancement Award for its outstanding performance and success in serving its customers in today's changing healthcare environment.
"Vitera Healthcare Solutions improves customer value through myriad new efforts related to product innovation, customer service infrastructure, staffing, and strategic acquisitions and partnerships," said Frost & Sullivan Principal Analyst Nancy Fabozzi. "Vitera's strong expertise and its continuing commitment to excellence will enable the company to expand and enhance its presence across a highly dynamic and rapidly shifting healthcare landscape."
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create customer value, with a focus on improving the return on investment for its customers.
The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
"This is acknowledgment of Vitera's transformation," said Matthew J. Hawkins, CEO of Vitera Healthcare Solutions. "Every day, the Vitera team works hard to create value for our customers — that's what we do. We're especially honored to receive this award as we continue to provide customers innovative, easy-to-use solutions and services that deliver increased practice efficiency, profitability and improved patient care."
Vitera recently added more than 420 new employees to provide customers with access to technology support. The company enhanced its customer service with a Live Chat solution and other tools, and partnered with DecisionOne Corporation to assist with its customers' hardware needs, allowing Vitera to focus on software development and customer support.
To enhance and improve customer training, the company launched the Vitera Interactive Academy (VIA), a virtual classroom designed to provide convenient, flexible, cost-efficient product training. Vitera also hosts an annual user conference, VIBE, and specialty councils, which provide a collegial venue where medical practice staff can share information, insights and inspiration with peers.
"Vitera's success is based on its strong suite of product offerings designed to maximize efficient workflow and minimize disruptions," noted Fabozzi, a healthcare analyst. "Vitera Intergy, the company's flagship PM/EHR offering, provides a comprehensive, mobility-enabled, integrated solution that is ideally suited to help medical practices meet the needs of a complex and transforming healthcare system. Practice analytics and electronic data interchange further strengthen Vitera Intergy's ability to serve today's physician practice."
Vitera Stat, a cloud-based PM/EHR solution, is designed for practices that prefer a robust, mobility-enabled system that is cost-efficient and flexible. Vitera Medical Manager, the company's established PM solution, is completely ICD-10-ready and features numerous upgrades that enhance patient engagement, practice workflow, and revenue cycle management functions. Vitera Medical Manager EHR has also been introduced.
Vitera has invested more than $25 million in innovation to strengthen its new technology and organizational infrastructure, enabling the delivery of high-quality customer support. Vitera aims to continue providing solutions that enhance customers' clinical and operational efficiencies through strong organic growth, targeted acquisitions and strategic partnerships.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
