Continued focus on addressing customer needs by broadening capabilities and global reach gives the company a strong market lead
MOUNTAIN VIEW, Calif., Aug. 6, 2012 /PRNewswire-Asia/ -- Based on its recent analysis of the calibration services market, Frost & Sullivan recognizes Tektronix with the 2012 North American Frost & Sullivan Award for Market Share Leadership. The company's footprint and focus on productivity and quality have made it the market share leader and will help it sustain this lead in the future.
The growing calibration services market -- consisting broadly of original equipment manufacturers (OEMs), third-party calibration service providers, and in-house calibration laboratories -- is a tough one to compete in since customers want service providers with the widest geographic coverage, assured quality, shortest service turnaround time (TAT), asset management capabilities and competitive pricing.
Tektronix earned 25.9 percent of the revenues for calibration services in the third-party calibration service providers market in 2011, making it the undisputed leader in this segment. The company also participates as an OEM in the market, making it the overall leader in the provision of calibration services in North America.
"Key factors contributing to Tektronix' leadership position in the North American market include its footprint in terms of the number of calibration laboratories it has across the region, as well as their breadth of capability for calibrating a wide range of equipment. Tektronix clearly focuses on increasing productivity without sacrificing quality," said Frost & Sullivan Industry Director Jessy Cavazos. "These aspects, combined with significant company investment in growing international markets, argue positively for the company's growth moving forward."
With 26 locations across the region, Tektronix has the largest number of laboratories in North America and is in the best position to cater to customers scattered across the region.
The company offers calibration and repair capabilities for more than 140,000 products from more than 9,000 manufacturers and benefits deeply from its extensive experience in the test and measurement equipment market. As both an OEM and third-party calibration service provider, the company is uniquely positioned in the market.
Further, leveraging Danaher Business System (DBS) tools, Tektronix continues to improve flow, turnaround time, and productivity in its calibration laboratories. The company's TAT goal is less than five business days, which is aggressive and on par with the objectives of leading third-party calibration service providers in North America. One way this is achieved is by making primary regional hubs, which have a higher concentration of high-end and unique assets and run multiple shifts, to provide support to smaller sites.
"Along with TAT, Tektronix also offers highly cost-effective services without compromising on quality; the company's calibration laboratories are ISO 17025 accredited and the total number of calibrations performed has crossed over the 2-million mark," noted Cavazos. "Clients highlight Tektronix' quality of service, attentiveness, quick TAT, responsiveness, breadth of expertise, and its CALWEB® online management system as key reasons for choosing and continuing with Tektronix as a calibration service partner."
Global expansion continues to be a strategic initiative for Tektronix. In October 2011, the company announced major investments in Europe -- in the United Kingdom (UK), Netherlands, and Germany. In the Asia-Pacific region, the company has increased multi-vendor capabilities in Japan, China, and India. Tektronix' global service network now includes more than 100 points of service, putting the company in an excellent position to cater to the emerging demand for global contracts.
Overall, Tektronix dominates the calibration services market and demonstrates the strategic excellence to sustain its lead. In recognition, Frost & Sullivan is pleased to present the company with the 2012 North American Market Share Leadership Award. Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in capturing the highest market share within its industry. The award recognizes the company's leadership position within the industry in terms of revenues or units, as specified.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Tektronix
Tektronix is the world's leading provider of multi-vendor calibration, repair and related services. Supporting more than 140,000 products from 9,000-plus manufacturers, the company provides services through more than 1,000 experienced associates across 100 plus points of service worldwide. Visit us at service-solutions.tektronix.com.
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