How Aliexpress and DHgate.com are Changing International Commerce

BEIJING, October 23, 2015 /PRNewswire/ -- The internet has nurtured this projected growth from $1.7 - 3.5 trillion by directly connecting cross-border buyers and sellers. Major platforms such as B2C driven Aliexpress and B2B focused DHgate.com allow consumers access to high quality products at factory pricing.

How it Works

Websites like Aliexpress and DHgate.com are purely marketplaces that directly connect buyers and sellers, unlike traditional middlemen that strictly purchase products for resale. For instance, DHgate.com is committed to being the premium platform for global B2B transactions, offering businesses a complete one-stop service. This service includes international logistics, customs clearance, cross-border payment, revolutionary internet financing solutions and much more.

Enhanced Buyer Experience

In the past, frequent buyer concerns included: receiving poor quality products, long delivery times, and expensive product returns and exchanges. According to the Nielson Report, 63% of buyers lack confidence that products actually match the descriptions. To address these concerns, cross-border e-commerce companies set up multilingual trust and safety call centers, in addition to product distribution warehouses across North America and Europe.

How to be a Smart Buyer

When purchasing from these websites, it is important to note that you are dealing directly with sellers. It's the buyer's responsibility to utilize systems that cross border e-commerce sites implement to eliminate potential inconvenience.

"Our Merchant rating system assigns each seller a profile, providing cumulative customer satisfaction ratings, sellers' average response time, and provided shipping information. Sellers are grouped into 4 categories: Top Merchants, Premium Merchants, Standard Merchants and Below Standard Merchants. When a seller receives a 'Below Standard' rating, we immediately communicate with them and analyze their order data, after 6 months or upon detecting any unethical practices, their account is black listed and closed indefinitely," said Miss Yali Zhang, DHgate.com Head of Trust and Safety

It is imperative to review this information before buying. If you encounter any problems, online consultants are available 24/7 for customer assistance.

About DHgate.com

Founded in 2004, Beijing based DHgate.com is the largest cross-border e-commerce marketplace in China providing individual and wholesale products at competitive prices. DHgate.com has approximately 10 million global buyers from 230 countries and regions, with 1.2 million sellers offering a diverse selection of 33 million products featuring the world's top brands. DHgate.com is the preferred platform for global B2B transactions, offering a one-stop solution with integrated services that include; international logistics, cross-border payment, progressive internet financing, US distribution warehouses for increased efficiency and guaranteed buyer security and satisfaction. For more information, please visit www.dhgate.com

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