SINGAPORE, June 7, 2012 /PRNewswire-Asia/ -- Teleperformance has been awarded the 2012 Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year at the 2012 Frost & Sullivan Asia Pacific ICT Awards held on the 7th of June at the Shangri-La Hotel, Singapore.
Founded in 2004, the 2012 Frost & Sullivan Asia Pacific ICT Awards seeks to recognize companies and individuals that have pushed the boundaries of excellence, rising above the competition and demonstrating outstanding performance across Asia Pacific.
The recipient of this award was assessed on their revenues, market share, capabilities, and overall contribution to the industry.
"Teleperformance stayed ahead in a fiercely competitive outsourcing market by transforming itself to be reliable partner to deliver excellence in customer experience. Widespread geographical footprint with multilingual capability, excellent local leadership, an exemplary successful 'hub and spoke operational model', extensive in-house R&D capabilities and persistent investment on state of the art technology reinforces Teleperformance's commitment to service and operational excellence," said Sathya Subramanian, Research Analyst for Frost & Sullivan's ICT practice.
She continued, "Such efforts has placed the company in a unique position as a front-runner in the contact center outsourcing industry, well captured by its remarkable growth, in terms of revenue, new customers and employee numbers, in the Asia Pacific in 2011. We are delighted to bestow this recognition to Telepeformance."
The Frost & Sullivan Awards are based on extensive market engineering tools evolved by Frost & Sullivan. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
The research results are then presented to an independent panel of judges, comprising of influential personalities, decision-makers and thought leaders from the ICT sector across Asia Pacific. To view the complete list of 2012 ICT Awards judging panel, please visit, http://www.ict-awards.com/judges.shtml
For more details on the 2012 Frost & Sullivan Asia Pacific ICT Awards log-on to http://www.ict-awards.com/
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Media Contact:
Jessie Loh
Corporate Communications, Asia Pacific
P: +65 6890 0942
E: jessie.loh@frost.com
Carrie Low
Corporate Communications, Asia Pacific
P: +603 6204 5910
E: carrie.low@frost.com
