PHOENIX and HONG KONG, Aug. 14, 2018 /PRNewswire/ -- Global data, due diligence and intelligence firm The Red Flag Group® today announced a significant investment in its focus on productivity and customer experience with the appointment of Selina Leong to its Leadership Team as Director of Productivity and Customer Experience.
'Customer experience, or CX, is a top priority in our transformation to being one of the biggest providers of risk-rated private company data globally,' said Scott Lane, CEO of The Red Flag Group®. 'With the continued expansion of our clients and their dependence on us to help them choose companies and people that are of the highest integrity and ethics, we need to ensure that our journey with them is exceptional and uses all available CX methodologies to manage that experience.'
Selina comes to The Red Flag Group® with a proven track record of more than 25 years in the technology and finance industries, with leadership roles in operations, sales and marketing working for global companies in Asia and Europe. She has led multiple large-scale transformation projects with significant business impact. Selina has an MBA from ESCP Europe and a degree in computer science.
'I am excited to join The Red Flag Group® to help manage customer relationships and ensure that we drive a customer-centric culture and actively measure, optimise and apply design thinking around CX across the full customer journey. My focus is not only on experience management (measurement, optimisation and design thinking), but on the broader application of modern CX techniques to our data and technology products, especially around user experience and digital experience. Making sure our technology products are simple to use and engaging is important to the 500,000-plus users of our software,' said Selina.
A list of The Red Flag Group®'s Leadership Team members can be found at http://www.redflaggroup.com/leadership-team/.
Notes to editors:
The Red Flag Group® is a business intelligence and technology firm that helps its clients make better decisions in selecting key stakeholders. Its focus is on helping companies select great business partners, suppliers, customers and employees, as well as helping them avoid costly mistakes with legal, regulatory and reputational consequences. Over 900 major companies around the world trust The Red Flag Group® to select their business partners and provide ratings, research and advice on risk.
More information: www.redflaggroup.com
Contact:
Maria Girald
Maria.Girald@redflaggroup.com
+852 3185 0736
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